Policies & Procedures

Free Roam Policy

At Partners Hair & Beauty Salon in Dundee, we consider ourselves to be a Free Roam Salon. We do understand that you may wish to move to a different stylist and we promise not to be offended if you do. We regard you as a client of our salon. We offer you the option to select the stylist of your choice or change each time you visit. 

Deposit Policy

We require a deposit from every guest to our salon. When booking online you will be required to pay a small deposit for your services. This deposit will be used as part payment towards your service and is fully refundable should you cancel within 24 hours for your appointment. If you fail to show up for your appointment unfortunately you will loose your deposit and will be charged in accordance with our cancellation policy.

Cancellation Policy

Our cancellation policy is strictly 24 hours for all guests. If we don’t receive 24 hours’ notice to cancel your appointment unfortunately, your deposit is non-refundable. All returning guests who fail to turn up for an appointment will be charged 50% of the previous service. If you fail to show up after booking online your debit/credit card will automatically be charged 50% of the services booked. We completely understand that things can happen at the last minute and can assure you that we will be sympathetic in certain circumstances. Regrettably, we have had to put these measures in place because of the sheer volume of non-arrivals we have had, which in turn costs the salon hundreds of pounds per month.

Skin Testing Policy & Disclaimers

Partners Hair & Beauty Salon in Broughty Ferry have a duty of care to make sure that you are protected in these circumstances! The best way of ensuring that you are allergy free when it comes to hair colouring, is to come into our Dundee Salon 48 hours before the application of hair dye. Here you can have specific skin test done with the hair colour range that we use in our salon. This is without a doubt the safest and most efficient way of detecting any allergies that may cause damage to your skin!

Partners Hair & Beauty STRONGLY ADVISE a skin test before we colour your hair. If you are adamant that you would not like to undergo a skin test, we will ask you to sign a disclaimer as a last resort. This will state that you waive any responsibility for any reactions at Partners Hair and Beauty Salon.

PLEASE NOTE: SUCH DISCLAIMERS CANNOT BE USED ON A REGULAR BASIS – THEY WILL NOT PROTECT YOU OR PARTNERS HAIR & BEAUTY IF USED AS NORMAL PRACTICE. As professionals we endeavour to keep you from harm at all times. The BEST PRACTICE is to come in to our hairdressing salon in Dundee and undertake your specific skin test.  SKIN TESTING IS HERE TO PROTECT YOU!

For more information about Skin Testing as well as some Frequently Asked Questions about hair colouring, please click here

We hope that you understand and appreciate our salon policies and we look forward to seeing you soon.

Kindest regards

Pauline, Laurie & The Team.